SH

Hi,

Shift : Morning

Handover by : Harsha

Takeover by : Sayeed

1) Incidents Ticket Details:

No. of WIP Ticket(s) : 5

No. of SLEEP Ticket(s) : 0

No. of Solved Ticket(s) : 0

No. of Escalated Ticket(s) in Bin : 45

No. of Customer Ticket(s) : 1

No. of tickets with priority 1,2 : 0

Remarks:

TT 18524622 - SR 3-6350571721 - Priority 2 - Please monitor.

TT 18518010 - Weekly copy failed,Restore the database with Rman.Please refer TT.

2) Task Ticket Details:

No. of ticket(s) in progress :TT0018519980 -> Backup is in progress Reffer TT log for details

No. of escalated Ticket(s)in Bin :

Remarks:

3) Vendor cases:

4) Additional Information:

5) Escalation to L2 group:

Incident tickets :

Task tickets :

Problem tickets :

Remarks:

6) Message to MOD group:Nil